We're here to help

Ayana support

Questions about your account, your family space, or something that isn't working? Email us and we'll help you sort it out.

Common requests

• Can't sign in? Check that you're using the email or phone number approved for your family space. If an invitation or reset link does not open Ayana, use the paste-link option on the sign-in screen. Contact us if a link or code does not arrive.
• Need an invitation? Ask your family's space administrator to approve your account.
• Book search or barcode issue? Include the book title or ISBN and tell us whether you searched or scanned it. You can enter a book manually when a lookup does not find it.
• Photo or feed problem? Tell us whether you're adding, viewing, or editing a post, and include any error message you see. Avoid sending family photos by email unless we ask for one.
• Want to change data? You can manage supported posts and details in the app. Email us for account access or correction requests.
• Found a problem? Include the steps you took and any error message, without sharing private account credentials.

Request account deletion

Email support@aaron.software with the subject “Ayana account deletion request.” If possible, write from the address associated with your account. We will verify the request and help remove your account and associated content from the active service. Shared family content, backups, and information retained for security or legal reasons may need separate review. You can make this request even if you can no longer sign in.

For details about how Ayana handles your information, read the privacy policy.